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About us Frequently asked questions


:How do I send equipment in for repair?

You can use a shipping company or postal service that can deliver the items directly into the reception here at SETEM. It is of course important that the equipment is packaged adequately. For this, it is recommended to use the ORIGINAL PACKAGING in its entirety. If you do not have this packaging any more, it is possible that the shop where you bought it can provide you with similar packaging that will be suitable.


:What documentation do I need to include in with the equipment?

For the paperwork, the best idea is to use the RMA form that we have available for customers, and that you should send in by FAX or email. Then, we can let you know what the repair number is that you should then mark clearly on the packaging, followed by the letters RMA. It is important to add your personal details and telephone number so we can quickly resolve any issue that might occur. If you do not use the RMA service, you must instead include the following inside your package:

You must include the following information:

Personal details, name, sender’s address, name and address of the person or company to be sent the invoice if it is not the same as the sender’s details. Please include the DNI in the case of an individual or the NIF or CIF in the case of a company.

All the accessories included must be listed, as well as all the serial numbers of all the equipment sent.


In the case of a possible manufacturers guarantee it is important to let us know the date of purchase and to include a copy of the invoice. In the case of a possible guarantee from a previous repair you must include a copy of the invoice for these previous repairs.

The symptoms of the problem that is affecting the equipment should be listed in as much detail as possible, along with a list of the repairs that you would like carried out. Remember that will only carry out the repairs that you request – we will not automatically repair other problems detected in the equipment. It is always possible to receive from us a detailed estimate that clearly lists the repairs about to be carried out and their costs.


:Guarantees?

Manufacturers guarantees are designed to cover problems that arise through factory defects. In general these have a period of two years after the date of purchase. It is always advisable to confirm with the manufacturer the dates of their guarantee.

On the other hand, there are repair guarantees that in our case are for 6 months. These cover any of our repairs that somehow fail to fix the problem. This specifically excludes those cases where a failure in the equipment is detected through what seem like similar symptoms but is actually caused by a new problem, or other such hidden failures.